Just three weeks ago Google Gmail had some major downtime, which Google explained as a huge load on their servers that was unexpected, and required the addition of more servers.
After logging into Gmail this morning I got the message:
Gmail is temporarily unable to access your Contacts. You may experience issues while this persists.
After reviewing the service dashboard the Google Mail status confirms the service disruption.
So far Google has given two status updates the first said:
“We’re aware of a problem with Google Mail affecting a small subset of users. The affected users are unable to access Google Mail, but we’ve provided a workaround below. We will provide an update by September 24, 2009 4:29:00 PM UTC+1 detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. You can access Gmail via IMAP.”
The second update said:
“Google Mail service has already been restored for some users, and we expect a resolution for all users within the next 1 hours. Please note this time frame is an estimate and may change.
The Gmail issue should now be resolved for most of our users. There still might be issues with your contacts. For Gmail users: Use www.google.com/contacts to access your contacts For Google Apps Customers: www.google.com/contacts/a/yourdomain-name.com”
We can understand how difficult it must be for a fast growing company like Google to scale their email system, but since they are also handling business email that uses company domain names as well, this sort of downtime is unacceptable. Google needs to stay way ahead of their server load.